Privacy Policy

We at LUCKY SHOP are committed to protecting your personal information and ensuring its confidentiality. This Privacy Policy explains how we collect, use, and safeguard your personal data when you visit our website or make purchases.

1. Purpose of Collecting Personal Information

We collect your personal information to:

• Process Orders: Deliver products to the address you provide.
• Customer Support: Answer queries, assist with returns, or provide after-sales services.
• Notifications: Provide updates on your orders, promotions, or changes to our policies.
• Enhance Services: Analyze data to improve our website and customer experience.
• Compliance: Fulfill legal obligations or resolve disputes if required.

2. Types of Information Collected

We may collect the following types of personal information:

• Basic Information: Name, shipping address, phone number, and email address.
• Payment Information: Bank account details, payment method, or e-wallet information (if applicable).
• Activity Data: Order history, favorite products, and feedback.
• Technical Data: IP address, browser type, device information, and access times (used for website optimization).

3. How We Use Your Information

Your information is used only for:

• Processing and delivering your orders.
• Sending important updates about promotions, product launches, or your account.
• Improving your shopping experience on our website.
• Preventing fraudulent activities or unauthorized access.
• Complying with legal requests or resolving disputes.

4. Commitment to Protecting Your Information

We are committed to:

1. Keeping Your Information Confidential: We will never sell, trade, or share your personal data with third parties unless specified below.
2. System Security: We employ strict technical and organizational measures to safeguard your data.
3. Restricted Access: Only authorized personnel have access to your personal information.

5. Sharing Information with Third Parties

We only share your personal information in the following situations:

1. Delivery Partners: Your name, phone number, and address may be shared with logistics providers (e.g., DHL, UPS) for order delivery.
2. Payment Processors: Payment information may be shared with banks or payment gateways to process your transactions securely.
3. Legal Requirements: We may disclose your information when required by law or to comply with government requests.

6. Data Retention Period

• We retain your personal information for as long as you use our services.
• If you request deletion or if your information is no longer necessary for its original purpose, we will delete or anonymize it, except where legal obligations require retention.

7. Your Rights

You have the right to:

1. Access and Update Your Information: You can request corrections or updates to your personal data at any time.
2. Request Deletion of Your Information: If you no longer wish to use our services, you can request the removal of your personal data from our systems.
3. Opt-Out of Notifications: You can unsubscribe from promotional emails and notifications.

8. Cookie Policy

We use cookies to:

• Save your preferences for future visits.
• Analyze website traffic to improve our services.

You can disable cookies in your browser settings if you do not wish to allow them.

9. Changes to the Privacy Policy

We reserve the right to update this Privacy Policy at any time. Any updates will be published on our website https://luckyyou.lifestyle. Please review this policy regularly to stay informed.